Effective date: July 29, 2026 · Last updated: July 29, 2026
This policy covers orders placed on hizoorelief.com, operated by HizooRelief LLC.
The three numbers that matter (in plain English)
- Processing time — how long before your order leaves the warehouse: 1–2 business days.
- Transit time — how long the carrier takes once shipped: 3–5 business days in the US.
- Total delivery estimate — order to doorstep: 4–7 business days for US orders.
"Business days" are Monday–Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day. During major promotions and peak holiday weeks, processing can take an extra 1–2 business days — if that happens, your confirmation email will say so.
Shipping costs
Free tracked shipping on every US order. No minimum, no code needed.
Where orders ship from
US orders ship from US fulfillment centers in California and Massachusetts. Which one ships your order depends on your address and stock — it doesn't change your delivery estimate.
Where we ship
- United States — all 50 states. Alaska, Hawaii, and US territories may add 2–4 business days of transit.
- International — available destinations are shown at checkout. International transit: 7–14 business days after processing. Whether customs duties and import taxes are collected at checkout or due on delivery depends on your destination and is shown at checkout; if a charge is applied that doesn't match what checkout showed, contact us with a copy of the request and we'll review it with you.
Carriers
We ship with major national carriers; the carrier for your order appears in your tracking link.
Tracking
You'll receive a shipping-confirmation email with your tracking number as soon as your order ships. Tracking can take 24–48 hours to show its first scan. No tracking email? Check spam, then contact us with your order number.
Address changes and cancellations
Double-check your address at checkout — it's the single biggest cause of delivery problems. Made a mistake? Email support@hizoorelief.com immediately with your order number, the wrong address, and the full corrected address. We can change an address or cancel an order only before it enters fulfillment, and we process quickly — often the same business day — so sooner is everything. Once shipped, an order can't be changed or cancelled; if it's already on its way, your 30-Day Risk-Free Trial has you covered from delivery.
If an order is delayed, returned, or lost because the address provided was incorrect or incomplete, we'll still do what we reasonably can to recover, redirect, or reship it — but reshipment in that case may carry a shipping charge.
If delivery goes wrong
Delayed: carrier disruptions, severe weather, and peak seasons can add days. If your order passes the estimate above, email us — we'll chase the carrier for you.
Lost in transit: if your tracking shows no movement for 7 days, contact us. We'll open a carrier investigation, and if the package is confirmed lost (or the investigation stalls beyond a reasonable time), you choose: free replacement or full refund.
Marked "delivered" but not received: first, give it 48 hours (carriers sometimes scan early), check around your property, with household members, neighbors, and building management. Still nothing? Contact us within 7 days of the delivery scan. We'll investigate with the carrier and work with you in good faith on a resolution — typically a replacement or refund once the carrier check is complete. For repeated delivery issues at an address, we may require signature on delivery for reshipments.
Stolen after delivery: treated like "delivered but not received" — report it to us promptly; a police report may help for higher-value multi-unit orders but isn't required for a first claim.
Damaged in transit: don't refuse the package — accept it, photograph the box and contents, and email us within 48 hours if possible. Free replacement or full refund, your choice (details in the Return & Refund Policy).
Refused or unclaimed packages: these return to us automatically; we'll refund the product price when the return arrives. If you want the order after all, we'll quote reshipment.
Split shipments: multi-item orders may arrive in separate packages with separate tracking numbers, at no extra cost.
Contact
support@hizoorelief.com · +1 (909) 726-0008 · Replies within 1 business day, Monday–Friday. Include your order number (starts with "#") — it's the fastest way to a fix.