Contact information

Contact Us

We’re here to help, seven days a week.

Whether you have a question about your order, our products, shipping, returns, or our 30-Day Money-Back Guarantee, the HizooRelief support team is ready to assist.

Customer Support

Email: support@hizoorelief.com
Phone: +1 (909) 726-0008

We aim to respond to every message within 24 hours, including weekends.

To help us resolve your inquiry as quickly as possible, please include:

Your order number, which begins with “#” and can be found in your order confirmation email
The email address used at checkout
A brief description of your question or issue
Photos or videos, when relevant, for product or delivery-related concerns

Common Requests

Where is my order?

Please check the tracking link in your shipping confirmation email first. Tracking information may take 24–48 hours to become active after your order has been dispatched.

If your tracking has not updated for an extended period, email us with your order number and we will investigate the shipment with the carrier.

Can I change or cancel my order?

Email us as soon as possible with your order number and the changes you would like to make.

We process orders quickly, often within 24 hours, so we cannot guarantee that changes or cancellations will be possible once an order has entered fulfillment.

Please review our Shipping Policy for additional details.

How do I request a return or refund?

To begin a return, email us at support@hizoorelief.com with your order number and the reason for your request.

Full eligibility requirements and return instructions can be found in our Refund & Returns Policy, including details about the 30-Day Money-Back Guarantee available for the HizooRelief™ Decompression Neck & Shoulder Massager.

Do you offer product support?

Yes. If you have questions about how to use your HizooRelief device, its settings, charging, care, or whether it is suitable for your needs, please contact our support team.

Always read the instructions included with your product before using it for the first time.