Shipping policy

Last updated: July 2026

This Shipping Policy applies to all orders placed through hizoorelief.com (“HizooRelief,” “we,” “us,” or “our”).

Where We Ship

We currently ship to customers in:

United States
United Kingdom
Canada
Australia
Europe
Asia

Shipping availability may vary by destination and will be confirmed at checkout.

Shipping Cost

We provide free tracked shipping on all orders, with no minimum purchase required.

Processing Time

Orders are typically processed and dispatched within 1–2 business days after payment has been confirmed. Most orders are dispatched within 24 hours.

Orders placed on weekends or public holidays will be processed on the next business day.

During major promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

United States: 3–5 business days
United Kingdom: 6–12 business days
Canada: 6–12 business days
Australia: 6–12 business days
Europe: 6–12 business days
Asia: 6–12 business days

These timeframes begin after the order has been dispatched and do not include processing time.

Delivery estimates are provided as guidance only and are not guaranteed. Delays may occur because of:

Carrier disruptions
Customs processing
Public holidays
Severe weather
Incorrect or incomplete delivery information
Events outside our reasonable control

Please allow additional time during major sales periods and peak holiday seasons.

Duties and Taxes

For supported destinations, applicable duties and taxes are included in the price displayed at checkout.

You should not be required to pay additional import duties or customs fees when your order is delivered.

If a customs or import charge is incorrectly applied to your order, contact us at support@hizoorelief.com and include a copy of the payment request or receipt. Our support team will review the matter and assist you with an appropriate resolution.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Tracking information may take 24–48 hours to become active after dispatch.

If you have not received your tracking information, please:

Check your spam or junk email folder.
Confirm that the email address entered at checkout was correct.
Contact us at support@hizoorelief.com with your order number.

We aim to respond to all customer support inquiries within 24 hours, including weekends.

Incorrect or Incomplete Address

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us immediately at support@hizoorelief.com and include:

Your order number
The incorrect address
The complete corrected address

We can update an address only if the order has not yet been dispatched or entered the fulfillment process.

HizooRelief is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because the customer provided an inaccurate or incomplete shipping address.

However, we will make reasonable efforts to help recover, redirect, or reship the parcel where possible. Additional shipping charges may apply if an order must be resent because of an address entered incorrectly by the customer.

Lost, Delayed, or Undelivered Orders

Your tracking information has shown no movement for more than 10 business days
Your order has exceeded the estimated delivery timeframe
Your tracking shows that the package was delivered, but you have not received it

Before contacting us about an order marked as delivered, please:

Check around your property and delivery location
Ask other members of your household
Check with neighbors or building management
Contact the local delivery carrier

We will investigate the shipment with the carrier.

If the carrier confirms that the parcel has been lost in transit, we will offer either:

A free replacement shipment, or
A full refund to the original payment method

The available resolution may depend on the outcome of the carrier investigation and the circumstances of the shipment.

Damaged Packages

If your package or product arrives damaged, contact us within 48 hours of delivery at support@hizoorelief.com.

Please include:

Your order number
A description of the damage
Clear photographs or videos of the product
Photographs of the external packaging and shipping label

Please keep the original packaging until our support team has completed its review.

Once the damage has been verified, we will provide an appropriate replacement, refund, or other resolution in accordance with our Refund & Returns Policy.

Returned-to-Sender Packages

A package may be returned to us because of:

An incomplete or incorrect address
Repeated unsuccessful delivery attempts
Failure to collect the package
Refusal of delivery
Customs or carrier restrictions

If your package is returned to the sender, contact us at support@hizoorelief.com.

We will review the circumstances and advise whether the order is eligible for reshipment or a refund. Additional shipping charges may apply where the return resulted from an incorrect address, refusal of delivery, or failure to collect the package.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@hizoorelief.com.

Please include your order number and a clear description of the requested change.

If the order has not yet been dispatched or entered fulfillment, we will make reasonable efforts to update or cancel it.

Once an order has been dispatched, it can no longer be changed or cancelled. You may request a return after delivery in accordance with our Refund & Returns Policy.