Refund policy

Last updated: July 2026

This policy applies to all orders placed through hizoorelief.com ("HizooRelief," "we," "us," or "our").

Every HizooRelief order is covered by our 30-Day Risk-Free Trial and a 2-Year Warranty. If you're not happy, we'll make it right — no fine print working against you.

Our 30-Day Risk-Free Trial

We want you to actually use your HizooRelief — that's the whole point of a trial.

Try it for up to 30 days from the day your order is delivered. If it isn't for you, for any reason, return it for a full refund of the purchase price — even if it has been used.

To be eligible, your return must:

  • Be requested within 30 days of the delivery date (based on carrier tracking)
  • Include the massager and all accessories (USB-C charging cable and travel bag), ideally in the original packaging
  • Show no damage beyond normal careful use

No restocking fees. No "sale items excluded" clauses. Every order qualifies, including discounted and bundle orders.

Free Return Shipping

Return shipping is on us, worldwide.

When your return is approved, we'll email you a prepaid return shipping label. If a prepaid label isn't available for your country, ship the item back with a tracked service and we'll reimburse your return postage in full to your original payment method (just include a photo or copy of the postage receipt).

How to Start a Return

  1. Email support@hizoorelief.com with your order number and the reason for your return (feedback helps us improve — it never affects your refund).
  2. We'll reply within 24 hours with your prepaid return label and simple instructions.
  3. Pack the massager with its accessories and drop it off with the carrier.

Returns should be sent only to the address we provide with your label:

HizooRelief Returns 1942 Broadway St., STE 314C Boulder, CO 80302, United States

Please request a return before shipping anything back — packages sent without an approved return request may not be identifiable and cannot be processed.

Refunds

Once your return is delivered and inspected (typically within 2 business days of arrival), we'll notify you by email and issue your refund to the original payment method within 5–10 business days.

Your refund covers the full purchase price, including any taxes paid. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at support@hizoorelief.com and we'll chase it down.

Bundle Orders (Couples & Family)

You may return one or more items from a bundle. Refunds for partial bundle returns are calculated using the discounted per-unit price you actually paid (e.g., $144.50 per unit on the Couples bundle, $133.00 per unit on the Family bundle).

Exchanges

Want a replacement instead of a refund? Just tell us when you request your return — once your return is on its way back with valid tracking, we'll ship the replacement right away.

Damaged, Defective, or Incorrect Orders

Please inspect your order on arrival. If your item arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery at support@hizoorelief.com with:

  • Your order number
  • Photos or a short video of the issue (and the packaging, if damaged in transit)

We'll send a free replacement or a full refund — your choice. You will never pay shipping on a damaged, defective, or incorrect order, and in most cases you won't need to send the original item back.

2-Year Warranty

Every HizooRelief massager includes a 2-year warranty from the delivery date, covering manufacturing defects — including the motor, heating element, battery, and charging port — under normal use.

If your massager stops working properly within 2 years, email support@hizoorelief.com with your order number and a photo or video of the issue. Once verified, we'll ship a free replacement.

The warranty does not cover damage from misuse, drops, water exposure, unauthorized repairs or modifications, or normal cosmetic wear.

EU & UK Customers — 14-Day Cooling-Off Period

If your order ships to the European Union or the United Kingdom, you additionally have the statutory right to cancel your order within 14 days of delivery for any reason and without justification. Our 30-Day Risk-Free Trial goes beyond this legal minimum, so in practice you're covered either way.

Order Cancellations

Changed your mind before your order ships? Contact us as soon as possible at support@hizoorelief.com. If your order hasn't been dispatched yet, we'll cancel it and issue an immediate full refund, including any Shipping Protection fee. Once dispatched, your order is covered by the 30-Day Risk-Free Trial above.

Non-Refundable Items

Gift cards are non-refundable. Shipping Protection fees are refundable only if the order is cancelled before dispatch.

Questions?

HizooRelief Customer Support Email: support@hizoorelief.com Phone: +1 (909) 726-0008 Support availability: 7 days a week · Response within 24 hours