Terms of service

Last updated: July 2026

Overview

Welcome to HizooRelief. These Terms of Service (“Terms”) govern your access to and use of the website located at hizoorelief.com and all related information, content, features, tools, products, and services made available through the website (collectively, the “Services”).

The Services are operated by HizooRelief LLC, doing business as HizooRelief (“HizooRelief,” “we,” “us,” or “our”), and are powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

Please read these Terms carefully. They contain important information about your legal rights and responsibilities, including warranty disclaimers, limitations of liability, and provisions concerning dispute resolution.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy, available at https://hizoorelief.com/policies/privacy-policy.

If you do not agree to these Terms or our Privacy Policy, you must not access or use the Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are using the Services under the supervision and with the consent of a parent or legal guardian where permitted by applicable law.

To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information, including your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have all rights necessary to provide that information.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 – Our Products

We make reasonable efforts to display and describe our products accurately. However, colors, dimensions, packaging, accessories, and product appearance may vary slightly from the images shown because of manufacturing updates, photography, lighting, screen settings, or device configuration.

Product descriptions, specifications, prices, and availability may be updated without prior notice. We reserve the right to discontinue a product or limit quantities offered to any person, household, geographic region, or jurisdiction, subject to applicable law.

Minor variations that do not materially affect a product’s function are not considered defects.

Nothing in this section limits your statutory consumer rights or any express warranty or guarantee provided with a product.

Section 3 – General Wellness Use Only; Not Medical Advice

Products sold through the Services, including the HizooRelief™ Decompression Neck & Shoulder Massager, are intended solely for general wellness, relaxation, and personal comfort.

Our products are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition. Statements made through the Services have not been evaluated by the United States Food and Drug Administration.

Individual experiences and results may vary. No specific result is guaranteed.

Information provided through the Services is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Consult a qualified healthcare professional before using a product if you:

  • Are pregnant or may be pregnant

  • Have a pacemaker or another implanted medical device

  • Have recently undergone surgery

  • Have a neck, spinal, circulatory, neurological, or musculoskeletal condition

  • Have unexplained, persistent, or severe pain

  • Have another medical condition or concern

Do not use a product on broken, irritated, infected, swollen, or otherwise compromised skin, or on any area that a healthcare professional has advised you to protect.

Always read and follow the instructions and safety warnings supplied with the product.

Stop using the product and seek appropriate professional advice if you experience pain, numbness, dizziness, skin irritation, or another adverse reaction.

Section 4 – Orders

When you place an order, you are making an offer to purchase the products in your cart.

Subject to applicable law, we reserve the right to accept, reject, limit, or cancel an order for reasons including:

  • Product unavailability

  • Suspected fraud or unauthorized activity

  • Pricing or listing errors

  • Payment authorization issues

  • Shipping restrictions

  • Suspected unauthorized resale activity

Your order is not accepted until we send an order confirmation or otherwise confirm acceptance. Payment must be authorized and processed before an order can be fulfilled.

Please review your order carefully before submitting it. We process orders quickly and may be unable to accommodate cancellation or modification requests after an order has entered fulfillment.

If we reject, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.

Returns, exchanges, and refunds are governed by our Refund & Returns Policy, available at:

https://hizoorelief.com/policies/refund-policy

You represent that purchases made through the Services are for personal or household use and not for unauthorized commercial resale or export.

Section 5 – Prices and Billing

Prices, discounts, and promotions are subject to change without prior notice.

The price charged for a product or service will be the price displayed at the time the order is placed and will be shown in your order confirmation email.

Prices displayed through the Services may differ from prices offered by physical stores, marketplaces, distributors, or third-party retailers.

We may offer promotions that are subject to separate terms and conditions. If a conflict exists between the terms of a promotion and these Terms, the promotion-specific terms will govern for that promotion.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all transactions.

You agree to promptly update your information, including your email address, payment card details, and expiration dates, so that we can process transactions and contact you when necessary.

You represent and warrant that:

  1. The payment information you provide is accurate and complete.

  2. You are authorized to use the selected payment method.

  3. Charges incurred through the Services will be honored by your payment provider.

  4. You will pay all charges associated with your order, including applicable taxes, duties, and fees.

Applicable taxes, duties, and other charges will be displayed at checkout where required or otherwise assessed in accordance with applicable law.

Section 6 – Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, available at:

https://hizoorelief.com/policies/shipping-policy

All processing and delivery timeframes are estimates unless expressly stated otherwise.

Delivery may be delayed by carriers, customs authorities, severe weather, public emergencies, address errors, or other events outside our reasonable control.

Risk of loss and title to purchased products pass to you upon delivery to the shipping address you provided, except where applicable law requires otherwise.

If a package is lost, damaged, or materially delayed, contact us at support@hizoorelief.com so that we can investigate the matter with the carrier.

Section 7 – Intellectual Property

The Services and their content—including trademarks, brand names, text, displays, images, graphics, product descriptions, videos, audio, page layouts, designs, and the selection and arrangement of such content—are owned by or licensed to HizooRelief LLC and are protected by applicable copyright, trademark, patent, and other intellectual property laws.

These Terms permit you to use the Services only for personal and non-commercial purposes.

Without our prior written consent, you may not:

  • Reproduce or copy Site content

  • Distribute or republish Site content

  • Modify or create derivative works from Site content

  • Publicly display or perform Site content

  • Download, store, or transmit Site content for commercial purposes

  • Use our content, branding, images, or videos in connection with another business

Except where expressly stated, nothing in these Terms grants you a license or other right under any patent, trademark, copyright, or intellectual property belonging to HizooRelief LLC, Shopify, or another party.

“HizooRelief,” “HizooRelief™,” our logos, product names, designs, graphics, and slogans are trademarks or proprietary identifiers of HizooRelief LLC or its licensors.

Shopify’s name, logo, products, services, designs, and slogans are trademarks belonging to Shopify.

All other names, logos, product names, company names, designs, and slogans displayed through the Services belong to their respective owners.

Section 8 – Optional Tools

We may provide access to tools, applications, features, or services operated by third parties.

We do not necessarily monitor, control, or have input into such third-party tools.

Access to optional third-party tools is provided on an “as is” and “as available” basis, without warranties, representations, conditions, or endorsements of any kind.

To the fullest extent permitted by law, we are not responsible for losses or damages arising from your use of optional third-party tools.

Your use of these tools is at your own risk and discretion. You are responsible for reviewing and accepting the terms and privacy practices of the applicable third-party provider.

We may introduce additional features, tools, or resources in the future. Such features will form part of the Services and will be subject to these Terms.

Section 9 – Third-Party Links

The Services may contain materials, embedded functionality, or links to websites and services operated by third parties.

We are not responsible for examining or evaluating the accuracy, security, availability, content, products, services, policies, or practices of third-party websites.

Accessing or using a third-party website or service is at your own risk and is subject to the third party’s terms and policies.

We are not responsible for harm, loss, or damages arising from:

  • Your access to a third-party website

  • Your purchase or use of third-party products or services

  • Third-party content, resources, conduct, or privacy practices

Questions, complaints, or claims concerning third-party products and services should be directed to the applicable third party.

The inclusion of a third-party link does not necessarily indicate endorsement, sponsorship, approval, partnership, or affiliation.

Section 10 – Relationship with Shopify

The Services are powered by Shopify, which provides the ecommerce platform that enables us to offer products and services to you.

However, purchases made through the Services are transactions directly between you and HizooRelief LLC.

Shopify is not the seller of the products offered through the Services and is not responsible for product fulfillment, customer support, warranties, returns, refunds, injuries, losses, or damages arising from your purchases, except to the extent required by applicable law.

Nothing in this section limits any rights or remedies that cannot lawfully be limited or excluded.

Section 11 – Privacy Policy

Personal information collected through the Services is handled in accordance with our Privacy Policy, available at:

https://hizoorelief.com/policies/privacy-policy

Certain personal information may also be processed in accordance with Shopify’s privacy documentation, available at:

https://www.shopify.com/legal/privacy/app-users

Because the Services are hosted by Shopify, Shopify may collect and process information concerning your access to and use of the Services to provide, maintain, secure, and improve the ecommerce platform.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located outside your country or region.

Please review our Privacy Policy for more information about how we, Shopify, and our service providers collect, use, store, disclose, and protect personal information.

Section 12 – Feedback and User Content

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, photographs, videos, proposals, plans, or other content (“Feedback”), you grant HizooRelief LLC a worldwide, perpetual, non-exclusive, transferable, sublicensable, and royalty-free license to:

  • Use and reproduce the Feedback

  • Modify and adapt the Feedback

  • Publish and distribute the Feedback

  • Display and perform the Feedback

  • Use the Feedback to operate, improve, evaluate, and promote the Services

You represent and warrant that:

  1. You own the Feedback or have all rights necessary to submit it.

  2. Your Feedback does not violate another person’s intellectual property, privacy, publicity, contractual, or proprietary rights.

  3. You have disclosed any compensation or incentive received in connection with the Feedback.

  4. Your Feedback is accurate and does not contain unlawful, defamatory, threatening, abusive, obscene, deceptive, or malicious material.

  5. Your Feedback does not contain viruses, malware, or harmful code.

We are not required to:

  • Keep Feedback confidential

  • Pay compensation for Feedback

  • Publish Feedback

  • Respond to Feedback

We may monitor, edit, reject, or remove Feedback that we reasonably determine violates these Terms or applicable law.

You may not submit Feedback using a false identity or misleading information concerning its origin.

You remain responsible for the Feedback you submit and its accuracy.

Section 13 – Errors, Inaccuracies, and Omissions

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions and offers

  • Shipping charges

  • Delivery estimates

  • Product specifications

  • Product availability

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

If an error materially affects an order you have already placed, we may contact you to confirm the corrected information or cancel the affected order.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

Section 14 – Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

  1. For an unlawful, fraudulent, abusive, or malicious purpose

  2. To violate international, federal, state, provincial, or local laws or regulations

  3. To infringe our intellectual property rights or the rights of another party

  4. To harass, threaten, abuse, defame, discriminate against, intimidate, or harm another person

  5. To transmit false, misleading, deceptive, or fraudulent information

  6. To upload or distribute material that violates these Terms

  7. To distribute spam, junk mail, chain letters, or unauthorized promotional material

  8. To impersonate another person or entity

  9. To interfere with another person’s use or enjoyment of the Services

  10. To engage in conduct that may harm HizooRelief, Shopify, another user, or a third party

You also agree not to:

  • Upload or transmit viruses, malware, or harmful code

  • Reproduce, duplicate, copy, extract, sell, resell, or commercially exploit the Services

  • Collect, scrape, harvest, or track the personal information of others

  • Phish, pharm, pretext, spam, or engage in similar activity

  • Use unauthorized robots, spiders, scraping tools, extraction tools, automated systems, or AI agents to access the Services

  • Circumvent security controls, access restrictions, CAPTCHAs, robot exclusion measures, or authorization features

  • Interfere with the functionality, performance, security, or operation of the Services

We reserve the right to suspend, restrict, or terminate access to the Services where we reasonably determine that a user has violated these Terms.

Section 15 – Automated Agents

15.1 Definition

This section applies if you use, enable, deploy, or cause an automated or semi-automated agent to access, use, or interact with the Services.

An “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or under the instruction of, a person or entity without continuous direct supervision.

15.2 Identification

An Agent may not access or interact with the Services unless it clearly identifies itself and complies with this section.

An Agent must stop accessing the Services if we request that it do so.

15.3 Restrictions

We may use technical or administrative measures to control, restrict, or prevent an Agent from accessing or interacting with the Services.

15.4 Agent Requirements

An Agent must:

  1. Identify itself in HTTP or HTTPS requests using an appropriate user-agent identifier.

  2. Disclose the name of the Agent.

  3. Not conceal or misrepresent that an interaction originates from an automated system.

  4. Not mimic human behavior to circumvent access restrictions.

  5. Not bypass or complete CAPTCHAs intended to distinguish automated activity from human activity.

  6. Respond truthfully when asked whether an interaction originates from a person or an automated system.

  7. Not circumvent measures intended to block, limit, modify, or control automated access.

Section 16 – Termination

Where reasonably necessary and permitted by applicable law, we may suspend or terminate this agreement or your access to all or part of the Services for reasons including:

  • A material breach of these Terms

  • Unlawful or fraudulent conduct

  • Abuse of the Services

  • Security risks

  • Conduct that may harm another person, the Services, or our business

You remain responsible for amounts properly due up to the effective date of termination.

The following sections will continue to apply following termination where relevant:

  • Intellectual Property

  • Feedback and User Content

  • Disclaimer of Warranties

  • Limitation of Liability

  • Indemnification

  • Severability

  • Waiver and Entire Agreement

  • Assignment

  • Governing Law

  • Privacy provisions

  • Provisions that by their nature should survive termination

Section 17 – Disclaimer of Warranties

Information made available through the Services is provided for general informational purposes.

Although we make reasonable efforts to keep information accurate and current, we do not warrant that all information will always be complete, accurate, reliable, available, or error-free.

Except for an express warranty, guarantee, or consumer right applicable to your purchase, the Services and products offered through the Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

To the fullest extent permitted by law, we disclaim express and implied warranties and conditions, including warranties or conditions of:

  • Merchantability

  • Merchantable quality

  • Fitness for a particular purpose

  • Durability

  • Title

  • Non-infringement

We do not guarantee that access to the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not permit the exclusion of certain implied warranties or conditions. In those jurisdictions, the exclusions above apply only to the extent permitted by law.

Nothing in these Terms excludes or limits:

  • Your statutory consumer rights

  • A warranty or right that cannot lawfully be excluded

  • The express 30-Day Money-Back Guarantee described in our Refund & Returns Policy

Section 18 – Limitation of Liability

To the fullest extent permitted by applicable law, HizooRelief LLC and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

  • Lost profits

  • Lost revenue

  • Lost savings

  • Lost data

  • Replacement costs

  • Losses resulting from business interruption

This limitation applies to claims arising from or connected with:

  • Your access to or use of the Services

  • Your inability to access or use the Services

  • Your reliance on content made available through the Services

  • Products purchased through the Services

  • Errors, omissions, interruptions, delays, security incidents, or technical failures

  • Third-party websites, tools, services, content, or conduct

Where liability cannot be excluded, our aggregate liability arising from or relating to the Services or a product purchased through the Services will be limited to the greater of:

  1. The amount you paid for the applicable product

  2. The minimum amount required by applicable law

Nothing in these Terms excludes or limits liability for:

  • Fraud

  • Willful misconduct

  • Gross negligence

  • Death or personal injury caused by negligence where such liability cannot be excluded

  • A consumer right or other liability that cannot lawfully be excluded or limited

Some jurisdictions do not allow certain exclusions or limitations of liability. Some of the limitations above may therefore not apply to you.

Section 19 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HizooRelief LLC, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal fees arising from:

  1. Your material breach of these Terms or a policy incorporated by reference

  2. Your unlawful or fraudulent use of the Services

  3. Your violation of another person’s intellectual property, privacy, or legal rights

  4. Content or Feedback you submit through the Services

We will provide reasonable notice of an indemnifiable claim.

A failure to provide prompt notice will not relieve you of your obligations unless the delay materially prejudices your ability to respond.

We may control the defense and settlement of an indemnifiable claim. However, we will not agree to a settlement imposing a non-monetary obligation on you without your reasonable consent.

You agree to provide reasonable cooperation in the defense of an indemnified claim.

Section 20 – Severability

If a provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law.

The unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

Section 21 – Waiver and Entire Agreement

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and operating rules posted through the Services, constitute the entire agreement between you and HizooRelief concerning your use of the Services.

These Terms supersede previous or contemporaneous agreements, communications, representations, and proposals concerning the Services, whether written or oral.

An ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

Section 22 – Assignment

You may not delegate, transfer, or assign these Terms or your rights or obligations under them without our prior written consent.

Any attempted unauthorized assignment may be void.

Subject to applicable law, we may transfer, assign, or delegate these Terms and our rights and obligations in connection with:

  • A merger

  • An acquisition

  • A corporate reorganization

  • A sale of assets

  • A transfer of the business or Services

Nothing in this section limits a consumer right that cannot lawfully be restricted.

Section 23 – Governing Law

These Terms and any separate agreement through which we provide the Services are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

Subject to mandatory consumer protection rights or jurisdictional rules applicable to you, disputes arising from or relating to these Terms or the Services will be brought in the state or federal courts located in Colorado.

You and HizooRelief LLC consent to the personal jurisdiction of those courts.

If you are a consumer residing outside Colorado, this section does not deprive you of mandatory protections or rights available under the laws of your place of residence that cannot lawfully be waived.

Section 24 – Headings

Section titles and headings are included for convenience only.

They do not limit, expand, or otherwise affect the meaning or interpretation of these Terms.

Section 25 – Changes to These Terms

You may review the current version of these Terms at any time on this page.

We reserve the right to update, amend, or replace portions of these Terms by publishing an updated version through the Services.

Where required by applicable law, we will provide notice of material changes.

Material changes will become effective on the date stated in the applicable notice or updated Terms.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those updates to the extent permitted by applicable law.

Section 26 – Contact Information

Questions about these Terms of Service should be sent to:

HizooRelief LLC

Email: support@hizoorelief.com
Phone: +1 (909) 726-0008

Mailing Address:
1942 Broadway St.
STE 314C
Boulder, CO 80302
United States