Effective date: July 29, 2026 · Last updated: July 29, 2026

Every HizooRelief™ massager purchased from hizoorelief.com is covered by this 2-Year Limited Warranty, provided by HizooRelief LLC ("HizooRelief," "we," "us").

This warranty is different from your 30-Day Risk-Free Trial. The trial (first 30 days from delivery) lets you return the product for any reason — even "I just didn't love it" — under the Return & Refund Policy. This warranty covers defects for a full 2 years, so if your massager stops working properly under normal use in month 3 or month 23, you're covered.

The basics

  • Duration: 2 years (24 months).
  • Starts: the day your order is delivered, per carrier tracking (or the order date if delivery can't be established).
  • Who's covered: the original purchaser, for products bought on hizoorelief.com. The warranty is not transferable — if you received it as a gift, the purchaser's order still carries the coverage, and we'll happily work with either of you on a claim.
  • Where: United States. For international orders, contact us and we'll confirm claim logistics for your country.
  • Proof of purchase: your order number (starts with "#"). No registration required — your order is your registration.

What's covered

Defects in materials and workmanship under normal home use, including:

  • the device not powering on, not charging, or not holding a usable charge,
  • massage rotation, heat function, controls, or auto shut-off failing,
  • electrical or mechanical failure of internal components,
  • seams, housing, or structural materials failing under normal use.

What's not covered

  • normal wear and cosmetic aging (surface scratches, fabric pilling or wear, fading),
  • damage from drops, impacts, crushing, or liquid immersion,
  • misuse, abuse, or use contrary to the included instructions,
  • charging with damaged cables or incompatible power sources,
  • improper storage (extreme heat, cold, or moisture),
  • commercial, clinical, or rental use (this warranty covers personal home use),
  • unauthorized repair, disassembly, or modification,
  • lost or stolen products,
  • accessories with their own life cycles (travel bag; USB-C cable) unless defective on arrival,
  • products purchased from anyone other than hizoorelief.com.

How to make a claim (usually one email)

  1. Email support@hizoorelief.com with your order number, a short description of the issue, and a photo or short video showing it.
  2. We reply within 1 business day. We may ask you to try one quick troubleshooting step (for example, a full 3-hour charge with a known-good USB-C adapter) — this resolves a surprising number of "defects" on the spot and saves you the wait.
  3. If it's a covered defect, we make it right: we'll ship a free replacement. If a replacement isn't available, we'll offer an equivalent current model, store credit, or a full refund — your choice among what's available. Repair may be offered where practical, but replacement is our standard remedy.
  4. Returning the defective unit: in most cases we won't need it back. If we do, we provide a prepaid shipping label — a warranty claim never costs you shipping.

Replacement coverage: a replacement unit is covered for the remainder of your original 2-year period.

The legal part, in plain English

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It's a limited warranty: to the extent permitted by law, any implied warranties (like merchantability) are limited to the 2-year duration above — but some states do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to you. Our responsibility under this warranty is the repair, replacement, credit, or refund described above; to the extent permitted by law we're not liable for incidental or consequential damages — some states do not allow that exclusion either, so it may not apply to you. Nothing in this warranty reduces your rights under the Return & Refund Policy or any non-waivable consumer protection law.

Questions before you buy or claim? support@hizoorelief.com — a human replies within 1 business day (Mon–Fri).