Effective date: July 29, 2026 · Last updated: July 29, 2026

This policy applies to purchases made on hizoorelief.com, operated by HizooRelief LLC ("HizooRelief," "we," "us"). It is written to match exactly what we advertise: a 30-Day Risk-Free Trial on every order.

Quick definitions, so we're always talking about the same thing:

  • Return — you send the product back to us.
  • Refund — we send your money back to your original payment method.
  • Exchange — we swap your product for another (see our Exchange Policy).
  • Replacement — we send a new unit at no cost because yours arrived damaged, defective, or incorrect.
  • Warranty claim — your product developed a defect after the 30-day trial; covered for 2 years (see our Warranty).
  • Cancellation — you stop an order before it ships.
  • Chargeback — a payment dispute filed with your bank. Please contact us first — we can almost always resolve issues faster than a bank can.

The 30-Day Risk-Free Trial

You have 30 days from the day your order is delivered (per carrier tracking) to request a return for a full refund of the product price.

Yes, you can use it during those 30 days. The trial exists so you can use the massager nightly and judge it honestly. Normal signs of careful use are completely okay.

To be eligible, your return needs to:

  • be requested within 30 days of delivery,
  • include the massager and its included accessories (charging cable, manual, travel bag),
  • be sent back in secure packaging (the original box is ideal but not required),
  • come from the original purchaser, with the order number as proof of purchase.

Not eligible: items damaged through misuse, alteration, or accident (those may still have Warranty options); items returned without a return authorization; free promotional gift items (return the paid product only); orders outside the 30-day window.

Bundles (Couples/Family sets): you may return the full bundle, or part of it. If you keep part of a bundle, we refund the returned units at the bundle's per-unit price.

How to start a return

  1. Email support@hizoorelief.com with your order number (starts with "#") and, if you're open to sharing, the reason — it helps us improve.
  2. We reply within 1 business day with your return authorization and instructions, including the correct return address. Please don't ship anything until you receive these — unauthorized returns can't be tracked to your order and may not be refundable.
  3. We include a prepaid return shipping label for all US trial returns — return shipping costs you $0.
  4. Pack the massager and accessories securely, attach the label, and drop it off. Keep your drop-off receipt until your refund arrives.

International orders: return authorization works the same way; return shipping arrangements for international orders are confirmed in your instructions.

Refunds

  • Once your return arrives, we inspect it and approve the refund. You'll get a confirmation email.
  • Refunds are issued within 5–10 business days of our receiving your return, to your original payment method. We can't refund to a different card or account.
  • Your bank or card issuer may take an additional 5–10 business days to post the funds. Klarna and PayPal follow their own posting timelines.
  • Original outbound shipping: US shipping was free, so there's nothing to deduct.
  • Restocking fees: none.
  • Partial refunds may apply only if a return arrives missing major components (for example, the massager without the charging cable) or damaged beyond normal careful use. If that happens, we'll email you with specifics before processing anything.
  • If your refund hasn't appeared 10 business days after our confirmation email, check with your bank or card issuer first, then contact us and we'll trace it with our payment processor.

Damaged, defective, wrong, or incomplete orders

Please inspect your order when it arrives. If something's wrong, email support@hizoorelief.com as soon as possible — ideally within 48 hours of delivery — with your order number and clear photos or a short video of the item and packaging.

  • Arrived damaged: we'll send a free replacement or a full refund — your choice. In most cases we won't ask you to ship the damaged unit back.
  • Defective out of the box: same — free replacement or full refund, your choice.
  • Wrong item received: we'll send the correct item with a prepaid label for the incorrect one, at no cost to you.
  • Missing components: we'll ship the missing part immediately at no cost.

None of this counts against your 30-day trial — your trial restarts when a replacement is delivered.

Cancellations

Need to cancel? Email us as soon as possible with your order number. We process orders quickly — often the same business day — so we can only guarantee cancellation if your order hasn't entered fulfillment. Once it has shipped, it can't be cancelled, but your 30-Day Risk-Free Trial applies from delivery, so nothing is lost: refuse the package or start a normal return.

Deliveries that go wrong

  • Refused or unclaimed packages: if a package is refused or goes unclaimed and returns to us, we'll refund the product price once it arrives back.
  • Lost in transit: if tracking shows no movement for 7 days, contact us — after a carrier check, you choose a free reshipment or a full refund (see our Shipping Policy).
  • Marked delivered but not received: see the procedure in our Shipping Policy — we investigate with the carrier and work with you on a fair resolution.
  • Lost return packages: use our prepaid label and keep your drop-off receipt; if a labeled return is lost on its way to us, your refund is still honored based on the drop-off scan.

Fair-use protection

We keep this policy generous because most people are honest. To protect it: we may decline returns that arrive with damage from misuse, decline repeat patterns that indicate abuse (for example, multiple purchased-and-returned units across orders), and require photos before authorizing certain returns. Fraudulent claims may be refused and reported.

Before you call your bank

If anything about your order goes wrong, please email us first. A real person replies within 1 business day, and we can refund, replace, or fix faster than a chargeback process (which typically takes weeks and freezes the resolution while it runs). We honor everything written here — hold us to it.

Questions? support@hizoorelief.com · +1 (909) 726-0008 · Replies within 1 business day (Mon–Fri).