Effective date: July 29, 2026 · Last updated: July 29, 2026

Welcome to HizooRelief. These Terms of Service ("Terms") govern your use of hizoorelief.com (the "Site") and your purchases from HizooRelief LLC ("HizooRelief," "we," "us"). By using the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.

1. Eligibility

You must be at least 18 years old (or the age of majority where you live) to purchase from the Site, and you confirm that any information you provide is accurate, current, and complete. If you create an account, keep your credentials confidential — you're responsible for activity under your account.

2. Using the Site

You may use the Site to browse, learn about, and purchase our products for personal, non-commercial use. You agree not to: misuse or interfere with the Site or its security; scrape or harvest content or data at scale; upload malicious code; misrepresent your identity; infringe anyone's intellectual property; or use the Site for any unlawful purpose. We may refuse service, terminate accounts, or cancel orders where we reasonably suspect fraud, abuse, or violation of these Terms.

3. Products, descriptions, and availability

We work to describe products accurately, but we don't warrant that descriptions, images, specifications, or other content are error-free. Colors and finishes may vary slightly with screens and manufacturing batches. All products are subject to availability; we may discontinue products or limit quantities at any time.

4. Pricing, promotions, and errors

Prices are in US dollars and may change at any time without notice. Promotions and discount codes have the conditions stated when offered, can't be applied retroactively, and can't be combined unless stated. Where a comparison ("was") price is shown, it reflects our prior or standard price for that product. If a product is listed at an incorrect price or with incorrect information due to an error, we may cancel any order placed for it and refund you in full — we'll tell you if this happens.

5. Orders and payment

Your order is an offer to buy; we accept it when we send a shipping confirmation. We may decline or cancel orders for suspected fraud, pricing or listing errors, address problems, or stock issues — with a full refund where payment was taken. By providing payment information you confirm you're authorized to use it, and you authorize us and our payment providers to charge the total shown at checkout, including any applicable taxes. Sales tax is calculated at checkout based on your delivery address. For international orders, any customs duties and import taxes are governed by our Shipping Policy.

6. Shipping and delivery

Shipping timelines, lost-package procedures, and address rules are set out in our Shipping Policy, which is part of these Terms. Delivery estimates are estimates, not guarantees; risk of loss passes to you on delivery to your address, but our lost-package and damaged-package procedures still apply as written.

7. Returns, refunds, exchanges, and warranty

Your purchase is covered by our 30-Day Risk-Free Trial as described in the Return & Refund Policy, our Exchange Policy, and our 2-Year Limited Warranty. Those documents are part of these Terms. Where these Terms and those policies overlap, the specific policy governs its subject.

8. Product use, safety, and health disclaimer

HizooRelief products are wellness and relaxation devices, not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and nothing on the Site is medical advice or a substitute for consultation with a qualified healthcare professional. Individual experiences vary; no particular result is promised.

Read the included instructions and safety warnings before first use, and follow them. Do not use the product over an active infection, open wound, or unexplained swelling; with untreated heart failure, active blood clots, or serious kidney disease; and consult a doctor first if you are pregnant, have a pacemaker or other implanted device, have had recent surgery, or have a neck, spinal, circulatory, or neurological condition. Stop use and seek professional advice if you experience pain, numbness, dizziness, or irritation. You're responsible for using the product as instructed; we're not responsible for harm caused by use contrary to the instructions and warnings.

9. Reviews and submissions

If you send or post reviews, photos, videos, comments, or suggestions ("Submissions"), you grant HizooRelief a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit for length or clarity, and display them in connection with our business (including on the Site and in advertising), with or without your name. You confirm your Submissions are yours, are truthful about your actual experience, and don't violate anyone's rights. We may decline or remove Submissions at our discretion, but we don't suppress reviews merely for being negative. We never pay for positive reviews; any incentivized review will be disclosed.

10. Intellectual property

The Site and its content — text, graphics, logos, images, video, product designs, and branding, including "HizooRelief" and associated marks — are owned by or licensed to HizooRelief LLC and protected by copyright, trademark, and other laws. You may not copy, reproduce, republish, sell, or commercially exploit Site content without our prior written permission, except as permitted by law. See also our Legal Notice.

11. Third-party tools and links

The Site may include third-party tools and links (payment providers, tracking pages, social platforms). We provide them "as is," without endorsement or warranty; your use of them is governed by the third party's terms and privacy policies.

12. Disclaimer of warranties

Except for the express 2-Year Limited Warranty and the rights in our Return & Refund Policy, the Site and products are provided "as available," and, to the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some states don't allow limits on implied warranties, so parts of this section may not apply to you; nothing here reduces the express warranty we give you or rights that state law says can't be waived.

13. Limitation of liability

To the maximum extent permitted by law: we're not liable for indirect, incidental, special, consequential, or punitive damages arising from the Site or products; and our total liability for any claim is limited to the amount you paid us for the product or order giving rise to the claim. This limitation doesn't apply to liability that can't lawfully be limited, and nothing in it limits our obligations under the Return & Refund Policy or Warranty, or your non-waivable consumer rights.

14. Indemnification

You agree to indemnify HizooRelief LLC and its officers, employees, and agents against claims and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Site or products contrary to instructions, or your infringement of any third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

Talk to us first. If you have a dispute, email support@hizoorelief.com — we resolve nearly everything within a few business days. If we can't resolve a dispute informally within 30 days, either of us may bring it in the state or federal courts located in Colorado, and you may also have the right to proceed in your local small-claims court or under your state's consumer-protection laws.

16. General

If any provision of these Terms is unenforceable, the rest remain in effect. Our not enforcing a provision isn't a waiver of it. These Terms, together with the policies they reference, are the entire agreement between you and us about the Site and your purchases. We may update these Terms by posting a revised version with a new date; changes apply prospectively.

17. Contact

HizooRelief LLC · 1942 Broadway St., STE 314C, Boulder, CO 80302, United States
support@hizoorelief.com · +1 (909) 726-0008 · Replies within 1 business day (Mon–Fri)